Privacy Policy

Fluenta ("we", "our", or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered English learning platform, including our website, mobile applications, and related services (collectively, the "Service").

By using our Service, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, your choice is not to use our Service.

Personal Information

We collect personal information that you voluntarily provide to us when you:

• Register for an account
• Use our learning modules
• Contact our support team
• Subscribe to our newsletter
• Participate in surveys or feedback

This information may include:

• Name and email address
• Profile picture and bio (optional)
• Learning goals and preferences
• Payment and billing information
• Communication records with support

Learning Data

To provide personalized learning experiences, we collect:

• Audio recordings of your speech for pronunciation analysis
• Writing samples for grammar and style feedback
• Learning progress and performance metrics
• Time spent on different activities
• Quiz and exercise responses
• Areas of difficulty and improvement

Technical Information

We automatically collect certain technical information, including:

• Device information (type, operating system, browser)
• IP address and general location
• Usage patterns and feature interactions
• Error logs and performance data
• Cookies and similar tracking technologies

We use the information we collect for the following purposes:

Service Provision

• Provide and maintain our learning platform
• Personalize your learning experience
• Generate AI-powered feedback and recommendations
• Track your progress and achievements
• Process payments and manage subscriptions

Communication

• Send you service-related notifications
• Respond to your inquiries and support requests
• Send marketing communications (with your consent)
• Notify you of updates and new features

Improvement and Analytics

• Analyze usage patterns to improve our Service
• Conduct research and development
• Ensure security and prevent fraud
• Comply with legal obligations

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

Service Providers

We may share your information with third-party service providers who assist us in operating our platform, including:

• Cloud hosting and data storage providers
• Payment processing companies
• Analytics and monitoring services
• Customer support platforms
• Email and communication services

Legal Requirements

We may disclose your information if required by law or in good faith belief that such action is necessary to:

• Comply with legal obligations or court orders
• Protect and defend our rights or property
• Prevent or investigate fraud or security issues
• Protect the safety of users or the public

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction, subject to appropriate safeguards.

We implement industry-standard security measures to protect your personal information:

• Encryption: All data is encrypted in transit and at rest using AES-256 encryption
• Access Controls: Strict access controls and authentication for our systems
• Regular Audits: Security assessments and vulnerability testing
• Staff Training: Regular privacy and security training for our team
• Incident Response: Procedures for handling security incidents

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to protecting your data using reasonable measures.

Depending on your location, you may have the following rights regarding your personal information:

Access and Portability

• Request access to your personal information
• Obtain a copy of your data in a portable format
• Request information about how we use your data

Correction and Deletion

• Correct inaccurate or incomplete information
• Request deletion of your personal information
• Object to processing of your information

Control and Consent

• Withdraw consent for marketing communications
• Opt-out of certain data processing activities
• Restrict processing of your information

To exercise these rights, please contact us at privacy@fluenta.ai. We will respond to your request within 30 days and may require verification of your identity.

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy:

• Account Information: Retained while your account is active and for 3 years after closure
• Learning Data: Retained to maintain your progress and for service improvement
• Payment Information: Retained as required by financial regulations (typically 7 years)
• Communication Records: Retained for 3 years for support and legal purposes
• Analytics Data: Aggregated and anonymized data may be retained indefinitely

You may request deletion of your data at any time, subject to legal requirements and legitimate business needs.

We use cookies and similar technologies to enhance your experience:

Types of Cookies

• Essential Cookies: Required for basic functionality and security
• Performance Cookies: Help us understand how you use our Service
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Used for targeted advertising (with your consent)

You can control cookies through your browser settings. However, disabling certain cookies may limit your ability to use some features of our Service.

Your information may be transferred to and processed in countries other than your own. We ensure adequate protection through:

• Standard Contractual Clauses approved by relevant authorities
• Adequacy decisions by regulatory bodies
• Other appropriate safeguards as required by law

By using our Service, you consent to the transfer of your information to our facilities and service providers around the world.

Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

For users between 13 and 18 years of age, we may require parental consent in certain jurisdictions before collecting or processing personal information.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending an email notification to registered users
• Displaying a prominent notice in our Service

Your continued use of our Service after the effective date of the updated Privacy Policy constitutes acceptance of the changes.

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

We are committed to resolving any privacy concerns you may have and will respond to your inquiries promptly.